Added value

WORKING WITH OUR CLIENTS

At Culina Group we work with our clients and like to think of ourselves as their supply chain partner. Core business activities of warehousing, contract packing and transportation are essential to the businesses that we work with. We build services around supporting the growth, development and future success of our clients with a range of added value services.

CUSTOMER SERVICES THAT SUPPORTS YOUR BUSINESS

A dedicated Account Manager will be your point of contact with Culina Group, and they will ensure everything runs smoothly. As your relationship with us grows, your Account Manager will identify areas where we can provide innovative solutions within your supply chain to enable greater efficiency and growth.

The Client Support Team act like members of your own staff, providing round-the-clock support managing inventory and processing orders. For the ultimate in streamlining your supply chain, we have the ability to receive orders directly from your end customers and integrate with the EDI teams of all the major retailers.

Also working all day, every day is the Culina Group Customer Service team, which proactively look out for your delivery whilst communicating with distribution centres on your behalf and resolving queries 24/7/365 (yes even Christmas Day!).

Underpinning these groups is our integrated planning function which ensures that everything runs smoothly from order to picking, to collection, to delivery, to reporting a successful job back to your client.

Culina Customer service
Culina Customer service

A dedicated Account Manager will be your point of contact with Culina Group, and they will ensure everything runs smoothly. As your relationship with us grows, your Account Manager will identify areas where we can provide innovative solutions within your supply chain to enable greater efficiency and growth.

The Client Support Team act like members of your own staff, providing round-the-clock support managing inventory and processing orders. For the ultimate in streamlining your supply chain, we have the ability to receive orders directly from your end customers and integrate with the EDI teams of all the major retailers.

Also working all day, every day is the Culina Group Customer Service team, which proactively look out for your delivery whilst communicating with distribution centres on your behalf and resolving queries 24/7/365 (yes even Christmas Day!).

Underpinning these groups is our integrated planning function which ensures that everything runs smoothly from order to picking, to collection, to delivery, to reporting a successful job back to your client.

Real Time Data

REAL-TIME INFORMATION

Information is key in this business, and through the provision of self-service web portals, we are able to share information with you about your services. These secure services report a range of KPIs allowing you to monitor your supply chain. Culina Group offer full operational transparency, and in keeping with the philosophy of working with clients, we provide tools to measure performance, both your own and ours and combine these into a joint service level to the end customer.

ACCURATE REPORTING

Reporting is made simple – a variety of reports can be obtained covering goods inward, stock levels, order status, sales, best before dates, delivery times, discrepancies, proof of delivery, historic data and so on. You can export your data at any time, allowing you to analyse it in your own reporting tools or include in business reports or presentations.

Culina Group
Graph

Reporting is made simple – a variety of reports can be obtained covering goods inward, stock levels, order status, sales, best before dates, delivery times, discrepancies, proof of delivery, historic data and so on. You can export your data at any time, allowing you to analyse it in your own reporting tools or include in business reports or presentations.

Culina Logistics Stafford

ELECTRONIC DATAINTERCHANGE

We are integrated with major retailers and wholeheartedly embrace the use of EDI messaging to minimise errors and keep everything running smoothly and simply. Examples where EDI can be used include: pre-advice from the factory to Culina Groups bespoke WMS advising of inbound stock, receipt advice from our WMS to the client’s ERP system, daily stock snapshots sent at pre-agreed intervals, despatch advice (confirming daily sales for invoicing and stock replenishment) and discrepancy advice.

PALLET MANAGEMENT

Our pallet management team work tirelessly ensuring that the pallets in your operation are controlled efficiently. They use automated tools to log and track pallets, ensuring everything runs like clockwork.

Pallets may be a dull subject, but they are a fundamental part of any logistics system, and we have developed a comprehensive pallet management service to take some of the stress out of tracking and logging these important components.

Our pallet management service covers both standard and Euro sizes from most suppliers, including CHEP, LPR and IPP Logical. We have our own pallet pool which provides you with the benefits of access to a pallet pool, without the associated hassle of dealing with varying administrative requirements from different areas of the industry.

One key benefit of our pallet pool is in its flexibility – allowing us, and you, to work with the multiple different processes employed across different suppliers, including fully pooled, point-to-point and one-way operations.

Pallet Management
Pallet Management

PALLET MANAGEMENT

Our pallet management team work tirelessly ensuring that the pallets in your operation are controlled efficiently. They use automated tools to log and track pallets, ensuring everything runs like clockwork.

Pallets may be a dull subject, but they are a fundamental part of any logistics system, and we have developed a comprehensive pallet management service to take some of the stress out of tracking and logging these important components.

Our pallet management service covers both standard and Euro sizes from most suppliers, including CHEP, LPR and IPP Logical. We have our own pallet pool which provides you with the benefits of access to a pallet pool, without the associated hassle of dealing with varying administrative requirements from different areas of the industry.

One key benefit of our pallet pool is in its flexibility – allowing us, and you, to work with the multiple different processes employed across different suppliers, including fully pooled, point-to-point and one-way operations.

Contact us today

Please contact us for more information or enquiries